Nashville Managed Services

WHAT IS MANAGED SERVICES?

Managed services are outsourcing all of your tech work to us. We’ll take care of maintaining your systems, patching security systems, and much more. Essentially, you hand all the tech stuff off to us while you focus on your business.

We know that running a business requires a lot of work. You should be focusing on your clients, thinking of a cool slogan, or hiring new employees. You shouldn’t have to worry about a potential data breach. That’s where we come in.

Here at Atiba, we offer a number of managed services.

Atiba’s managed services program includes:

24/7 Help Desk

We know that disaster can strike at any time which is why we’re here to offer a 24/7 help desk. Even the smallest bit of downtime can hurt your business, causing you not only a headache but a potential loss of revenue.

For this, Atiba provides a 24/7 helpdesk with emergency escalation, submissions can be made via telephone, email, or online through our contact form

Remote Monitoring & Management

The internet has allowed us to take control and monitor systems from afar. We don’t just monitor for the sake of monitoring, but we use proactive network monitoring and management techniques. These are designed to bolster your system’s stability, actively monitor your servers and workstations. Additionally, we’ll handle patch management, anti-virus, backup, and asset tracking.

Emergency Phone Response

If you need something done right away, we offer emergency phone response.

Emergency call responses will be made in 15 minutes or less while non-emergency business hour responses occur in one hour or less.

Onsite Availability

Need someone to come out and take a look at your system? Besides remote monitoring, we also offer onsite availability for your business. We can come out to offer consultation, provide in-person monitoring, and much more.

An engineer will be available for scheduled on-site consultation as well as incident-related onsite visits when an issue cannot be resolved remotely.

Reporting

All of our work wouldn’t mean very much if we didn’t provide status reports regularly. That’s why we offer weekly, monthly, or quarterly status reports to summarize your network’s health.

We’ll also include any updates through our help-desk ticket summary. These reports are fully customized and scaled to the size of your business and relative expectations.

Steering Committee

It helps to have an expert in your corner, right? Every Rocky needs a Mickey Goldmill in their corner.

Atiba will facilitate the management of an internal “Steering Committee” of key business stakeholders to ensure our roadmap aligns with key strategic initiatives. We’ll also provide any consulting and strategic help.

Wrapping Up

We’ve been Nashville’s leading managed service provider for almost 30 years, helping everything from small businesses to enterprise-level businesses conquer their tech problems. If you’re looking for a quote or just have a question, contact us today!